Warranty & Returns
Returns notice- For any returns where there are technical issues or breakage, you can return and money will be refunded. If the shipping box has been opened and the product is in working shape, you cannot be refunded due to the nature of this product.
If our customer service team determines that this is a warranty matter, we will have you ship it back to us. You must properly package the product including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to Joule Case at 121 E 38th St, Suite 102, Garden City, ID, USA 83714. We will process your return and send your repaired or replacement product to you, at our expense, for warrantied products being shipped to locations in North America. For products purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email [email protected] to obtain further distributor information.